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        FAQ

        We aim to make conducting business with us simple and beneficial. From time to time you may have questions, we hope those questions can be answered here. But if your questions are not answered with the below information, we encourage you to reach out to our packaging experts by engaging them in a live chat; calling 1-800-225-0396; by emailing info@allenfield; or by filling out the form here. 

        We aim to make conducting business with us simple and beneficial. From time to time you may have questions, we hope those questions can be answered here. But if your questions are not answered with the below information, we encourage you to reach out to our packaging experts by engaging them in a live chat; calling 1-800-225-0396; by emailing info@allenfield; or by filling out the form here. 

        Q: Where is your Corporate Headquarters? 

        A: Allen Field is located at 256A Orinoco Drive, Brightwaters, New York 11718, United States.

        Q: Does Allen Field send samples?

        A: Yes and they are always free! You can either contact our Customer Service Department at 1-800-225-0396 or request samples online by clicking here and filling out the form. Allen Field checks the availability of the relevant products and reserves the right to limit quantities of requested samples.

        Q: Does Allen Field have a minimum order quantity (MOQ)?

        A: Yes, each item has an MOQ, which can be found on its respective item page.

        Q: Is the cost of shipping included in the price of my merchandise?

        A: Shipping is not included in the cost of Allen Field products and will be billed separately on all invoices. Shipping charges are based on weight, which is determined after your entire order has been packed for shipping.

        Q: Are any discounts available?

        A: Allen Field offers pricing discounts based on the quantity ordered. Call our sales office today to learn more about quantity discounts.

        Q: Will I be charged sales tax?

        A: We do not charge sales tax pursuant to NY Tax Law §1105(c)(2).

        Q: What are acceptable payment options?

        A: For your convenience, Allen Field accepts the following forms of payment: 1. Credit card 2. Wire transfer 3. Check in advance. Our existing customers are welcome to establish credit terms upon approval by our Account Receivable Department. 

        Q: How do I set up credit terms with Allen Field?

        A: Click here to download a credit form. If you have questions, please call our AR Department at 1-800-225-0396. We will notify you as soon as your credit terms have been established.

        Q: If I place an order with Allen Field today, when will I receive my product?

        A: If your product is in stock, you can expect your product to ship within 24 hours. It will arrive based on the shipping terms you have requested. Our preferred shipping method is FedEx Ground but you may provide your shipping account information and we will do everything we can to meet your deadline.

        Q: What do I do if I need my order to ship today?

        A: Please call our Customer Service Department at 1-800-225-0396 before 12:30 PM EST to ensure same day shipment.

        Q: Do you drop ship?

        A: Allen Field does offer the option of drop shipments, to both domestic and abroad destinations. Please specify when placing your order and be sure to check that all information is correct on your order confirmation.

        Q: What if I want to return all or part of my order?

        A: Allen Field will review any request for a return if made within thirty days of the invoice date. You must submit a written request to return all or part of your order. Credit will not be issued for unauthorized returns. Note, a restocking charge will apply to all returns and you are responsible for the additional freight. All custom and non-stock item orders are non-cancellable and non-returnable.

        Q: What if I want to cancel an order?

        A: Allen Field will review any request for cancellation before an order has shipped if submitted in writing. Such request is determined on a case-by-case basis and at Allen Field’s sole discretion. Contact our sales office to initiate this process and learn about all your options.


        Allen Field provides digital literature in PDF format for universal viewing and quick downloading. Please click the hyperlinked items below.

        Handles Die Cut Slots  Connecting Clip Die Cut Slots

        Credit Application  Terms of Sale

        Terms of Use  Privacy Policy     

                    

              



           

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